Your safety is how we earn your trust
Dourr actively monitors, detects, and removes fraudulent activity so you can rent with confidence. Here is how we protect you - and how you can protect yourself.
Most listing on Dourr goes through verification before it reaches you
100%
Listings reviewed
24hr
Urgent response
0
Tolerance for fraud
How We Protect You
These are not promises, they are systems running right now.
Automated Contact Detection
Our system automatically detects and blocks attempts to share phone numbers, emails, or social media handles in listings and messages - keeping conversations where we can protect them.
Lister Accountability
Every lister account is tied to a real identity. Listers who complete verification are marked and ranked higher, so you can prioritise those with a stronger trust signal.
Protected In-App Messaging
All conversations happen within Dourr, creating a verifiable record. If anything goes wrong, our support team has full visibility to help resolve disputes.
Active Monitoring & Review
Our team reviews flagged listings, investigates reports, and removes bad actors. Suspicious patterns - like bulk listings from new accounts - trigger automatic review.
Common Scam Tactics
Knowing these tactics is your best defense. Here is what we have seen and stopped - stay alert for these patterns.
Fake Deposit QR Codes
Scammers ask you to pay a "holding deposit" or "booking fee" via personal QR codes or bank transfers before you have even viewed the property.
Red Flags
- Asked to pay before viewing
- Payment to a personal account, not a company
- QR code sent via WhatsApp or Telegram
- No receipt or tenancy agreement provided
Off-Platform Luring
They move conversations to WhatsApp or Telegram quickly, removing all evidence trail. Once off-platform, there is no record if disputes arise.
Red Flags
- Insists on WhatsApp "for faster communication"
- Refuses to use in-app messaging
- Sends personal phone number immediately
- Claims the platform "is slow" or "has issues"
Fake or Stolen Listings
Attractive photos stolen from other sites, with prices well below market rate to attract maximum interest. The property may not exist or belong to the lister.
Red Flags
- Price significantly below market rate
- Photos look too professional or watermarked
- Vague location details or no unit number
- Lister cannot arrange a physical viewing
Pressure & Urgency Tactics
Creating fake urgency - "someone else is about to take it" or "deposit must be paid today" - to rush you into paying before you can verify.
Red Flags
- "Another tenant is viewing today"
- "Pay now or lose the unit"
- Offers a "special discount" that expires immediately
- Discourages you from visiting in person
Safe Renting Checklist
Smart renters follow these guidelines. Make them second nature.
Always Do
- Always communicate through Dourr's in-app messaging
- Visit the property in person before paying any deposit
- Verify the lister's identity and ownership of the property
- Request a proper tenancy agreement before any payment
- Report suspicious listings or behaviour immediately
Never Do
- Never pay deposits via personal QR codes or bank transfers to individuals
- Never share your IC, bank details, or passwords through chat apps
- Never sign anything or pay before physically viewing the property
- Never rush into a decision because of "urgency" from the lister
- Never continue a transaction if the lister avoids in-app messaging
See something suspicious?
Every report is reviewed by our team. Your report helps protect the entire community and strengthens the platform for everyone.
For urgent matters relating to fraud or active scams, include "URGENT" in the subject line. We prioritise these within 24 hours.
Our Commitment to You
Dourr is built on the belief that a rental platform is only as good as the trust it creates. We recognise that fraud exists in the rental market, and we refuse to look the other way. This is our public commitment - timestamped and permanent.
Zero Tolerance for Fraud
Accounts confirmed to be involved in scams are permanently banned. We do not offer second chances for fraud.
Continuous Investment in Detection
We actively develop and improve our automated detection systems - including contact info blocking, pattern analysis, and listing review.
Transparent Communication
We publicly share the tactics we discover so renters can protect themselves. Silence benefits scammers, not users.
Cooperation with Authorities
We cooperate fully with Malaysian law enforcement and regulatory bodies in the investigation and prosecution of rental fraud.
This commitment was publicly posted and last updated on . It forms part of Dourr's ongoing obligation to platform safety and user trust.